We are seeking Support Consultants, to work based in our offices located in Pamplona, within the Support organization, providing technical consultancy, development and second level support services to our partners network operating worldwide. As part of our International Openbravo Support Center, the candidate will remotely attend technical inquiries from our official partners network around the globe and, as needed, end customer, in close collaboration with our partners.
The Support Consultant function has the following key areas of responsibility:
Enable partners to successfully and autonomously support their End Customers by coaching/training them and by generating and continuously improving self-service material.
Provide technical support (Second Level Support) and services to our international network of partners and customers, as well as troubleshoot the reported issues and communicate with partners and customers via phone, email or other means on an as-needed basis, ensuring 24*7 service is always delivered for critical issues.
Ensure service quality levels are maintained and /or improved. Also, improve the client’s customer service experience through identification and implementation of service improvements.
Manage crisis situations, which may involve complex technical software problems.
Provide consulting and development expertise to Openbravo partners on configuration and technical enquiries or tasks and recommend appropriate solutions
Facilitate technical communication between customers, implementation partners and Openbravo partner managers, as well as for assessing the specific risks related to highly precise functional and/or technical knowledge and project complexities; not only resolving but also preventing delivery issues.
BS or MS in Computer Science, Industrial Engineering or Telecommunications
Relevant functional knowledge, POS/Retail and/or business software applications related experience
Experience in Data Base Knowledge: SQL Language, PostgreSQL, Oracle, Hibernate
Knowledge/experience in software development with the following technologies is a valuable plus:
Java Platform and/or all tiers of an enterprise web application
Programming concepts including MVC architecture
Application Server Knowledge (Tomcat is a plus)
Revision control tools (Mercurial is a plus)
Other tools: Eclipse, Chrome developers tools, Selenium
User Interface technologies is a plus: XML, HTML, HTML5/ApplicationCache /WebSQL, Backbone, Enyo
Good written and oral communication skills in English is a must, in French is a valuable plus
Analytical thinking & detail-oriented
Proven ability to meet/exceed deadlines
Initiative, flexibility and adaptability
Qualified and interested candidates should write an email with their resume attached to firstname.lastname@example.org
Please put “Support Consultant” in the subject of your mail.